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Troubleshooting
FAQs
Motorized

Possible Cause
Motor polarity reversed.

Solution
Disconnect power. Pull down the PCB tray. Unplug the white data cable connected to the Somfy input on the board. Plug the data cable directly into the back of the Somfy wall switch. Move the dip switch toggle on the back of the wall switch into the down position. Press and hold the stop button for 5 seconds and then release. Polority should then reverse. Move dipswitch back into the center position.

Possible Cause
Screen material has stretched and thus increased the tension on the tabs.

Solution
Follow the “setting optimum tension” procedure in the adjusting screen tension section of your instruction manual. Make sure material is evenly distributed on the weight bar. If you do not have the original instruction manual for your screen, please contact our customer service team.

Possible Cause
No AC power available.

Solution
Check to ensure that your circuit breaker has not switched off. Reset the breaker if needed. Check outboard switching apparatus and voltage availability. We recommend contacting an electrician. If no issues are found, please contact our customer service team.

Possible Cause
Improper handling of screen.

Solution
Follow the cleaning instructions outlined in the Screen Material Cleaning Guide.

Possible Cause
Improper handling of screen.

Solution
Follow the cleaning instructions outlined in the Screen Material Cleaning Guide.

Possible Cause
Motor is designed for short operations (lowering and retracting), continuous duty. Longer operation causes the motor to overheat and shutoff. This typically happens during installation when testing the screen.

Solution
Allow the motor to cool down. Complete cooling can take an hour or more. Heat gain is cumulative and takes time to dissipate. If the motor use is initiated before it has cooled completely, the motor will shut down again when it reaches maximum temperature.

Screen Innovations Support