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Troubleshooting
FAQs
LED
Possible Cause
Failed circuit.

Solution
If an entire LED strip is not functioning, check to ensure the lead wires are securely attached to the molex plug. If only a few diodes are out, please contact customer support.

Possible Cause
Loose connection of the lead wires into the molex plug.

Solution
Check the colors Red, Green and Blue. If one of those colors is off, check to ensure the corresponding wire is securely attached to the molex plug.

Possible Cause
Remote battery needs to be replaced.

Solution
Replace the battery of the remote.

Possible Cause
No power to the controller.

Solution
Check your power connection. Also check if your power supply and controller have illuminated green lights when powered.

Possible Cause
No clear line of site to the IR Eye.

Solution
Check the location of your IR eye. The IR Eye is located on the lower horizontal frame in the center. Point the remote at the bubble side of the IR eye.

Screen Innovations Support